Based in industry best practice, design, develop and implement IT service management as an organisational capability and as a strategic asset. Principles for practice of service management across ITIL Lifecycle. Development of internal and external markets, service assets, Service Catalogue and implementation of strategy through the Service Lifecycle. Financial Management, Service Portfolio Management, Organisational Development and Strategic Risks. -- Course Website
Prerequisites: 314242 (v.1)<br/> Information Systems Service Management 501<br/> <br/> or any previous version